Frequently Asked Question
Got questions? We’ve got answers! Browse through some of the most common queries to get quick help and insights. If you don’t find what you’re looking for, feel free to reach out to us directly.
What is Magnet Smartlife?
Magnet Smartlife is a brand dedicated to providing high-quality TWS earbuds and other smart electronic products, ensuring a seamless and immersive audio experience.
Where is Magnet Smartlife based?
We are based in India and serve customers across the country.
What payment methods do you accept?
We accept multiple payment methods, including UPI, debit/credit cards, net banking, and cash on delivery
Do you sell only TWS earbuds?
Currently, we specialize in TWS earbuds, but we plan to expand into smartwatches, and other electronic components in the future.
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You can place an order directly on our website by selecting your desired product, adding it to your cart, and proceeding to checkout.
Yes, you can cancel your order within 24 hours of placing it. Once the order is shipped, cancellations are not possible.
We offer free shipping on select orders. Shipping charges, if any, will be displayed during checkout.
Orders are typically delivered within 3-5 business days, depending on your location. You will receive tracking details once your order is shipped.
Currently, we only deliver within India. International shipping will be introduced soon.
We offer a 7-day return policy for unused and unopened products. If you receive a defective or damaged product, please contact our support team within 48 hours of delivery.
Yes, all our products come with a 1 Year warranty covering manufacturing defects.
To claim a warranty, contact our support team with your order details and proof of purchase. Our team will guide you through the process.
You can reach us via:
• Email: support@magnetsmartlife.com
• WhatsApp: [7337249281]
• Instagram: @Magnet.Smartlife
Our customer support is available from Monday to Saturday, 10 AM – 6 PM IST.
Yes! Once your order is shipped, you will receive an email with the tracking details.
